No matter where you are, no matter when you need help, and no matter how you ask, Moveworks is there to understand your issue and resolve it within seconds.
Teams notetaker software#
More than 250 million support tickets' worth of training later, Moveworks is handling issues like provisioning software right in chat:Īnd ordering devices with just a few keystrokes: The Moveworks bot currently resolves more than 40% of all IT support issues at dozens of large enterprises, while our machine learning models continue to improve with every conversation.
Microsoft Active Directory for identity and access management.The Moveworks bot in Teams is unique in fulfilling many support requests without any agent intervention, via deep integrations with enterprise systems: Moveworks applies machine learning and natural language understanding (NLU) to automate every step of the support process, eliminating the delays caused by back-and-forth emails between agent and submitter. Staying productive from anywhereĮnter Moveworks, which brings the real-time interactivity of Teams to employee support. It’s a process that takes days, sometimes weeks, to conclude - hindering knowledge workers who depend on their accounts and devices to stay productive while remote. The assignment group then emails back and forth with the submitter, often passing the issue off to other groups along the way. Whether these employees email the help desk or try to track down the appropriate form, agents must read through thousands of support requests, before determining which among hundreds of specialized assignment groups can help. Yet when it comes to support, most companies have not implemented this kind of real-time approach, meaning their employees still rely on such conventional channels. The companies thriving during this period have prioritized the real-time interactions that collaboration hubs make possible - interactions that happen naturally in the office, but which prove difficult to replicate on conventional channels like email. As a result, the shift to working from home has rendered Teams more critical than ever before. Teams connects coworkers regardless of their physical location, since it brings together all the relevant resources and project participants on a single tool. “The Moveworks integration will now allow our joint customers to empower their employees to use Microsoft Teams to resolve their most critical support issues, instantly and autonomously.”īhrighu Sareen, Corporate Vice President, Microsoft Teams An outdated status quo
From troubleshooting problems, to software requests, to work-from-home questions, and much more, issues that take days for help desk agents to solve can now be solved in seconds - with Moveworks on Teams. Employees can submit their IT, HR, Finance, and Facilities issues straight to the Moveworks chatbot in Teams using natural language, which our AI analyzes to deliver the best resolution. That’s because Moveworks is today announcing its partnership with Microsoft to transform Teams into an autonomous support channel. Now, you can also resolve your support issues, instantly, without ever leaving Teams. With Microsoft Teams, you can already collaborate from anywhere, share files with all the right colleagues, and go from chat to video conference at the touch of a button.
0 kommentar(er)
